Terms & Conditions
The gardenUP name, logos, and all related names, logos, product and service names, designs and slogans are trademarks of gardenUP. You must not use such marks without the prior written permission of gardenUP. All other names, logos, product and service names, designs and slogans on this Site are the trademarks of their respective owners.
- Use the Site in any way that violates any applicable federal, state, local or international law or regulation.
- Use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party's use of the Site.
- Use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site.
- Use any manual process to monitor or copy any of the material on the Site or for any other unauthorized purpose without our prior written consent.
- Use any device, software or routine that interferes with the proper working of the Site.
- Introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful.
- Attack the Site via a denial-of-service attack or a distributed denial-of-service attack.
- Otherwise attempt to interfere with the proper working of the Site.
Although gardenUP attempts to ensure the integrity and accurateness of the Site, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site and Content thereon. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions and alterations could be made to the Site by third parties. In the event that an inaccuracy arises, please inform gardenUP so that it can be corrected. Information contained on the Site may be changed or updated without notice.
We have made significant efforts to accurately display the image, colors and appearance of the plants and other products that are available on the Site. However, as the actual plant image,appearance and colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any image, color or appearance will be accurate.
The pricing information on the gardenUP Site represents only an estimate of the actual price of the plants, services, and other products offered through the gardenUP Site. Subject to the payment provisions set forth in the Terms of Service, you will be charged for the actual price of the plants, services, and other products ordered through the gardenUP Site, which will be determined by gardenUP in good faith upon the delivery and/or installation of your plant order, as applicable. Because the actual price of the plants, services, and products offered through the gardenUP Site may differ from the price estimate of such products and services, you acknowledge and agree that the amount you are charged upon receipt and/or installation of your plant order, as applicable, may be higher or lower than the applicable pricing estimate provided on the gardenUP Site at the time of your order. Subject to Section 4(g) below, the amount you are charged will in no circumstances exceed an amount that is twenty percent (20%) higher than the price estimate.
While gardenUP strives to provide accurate pricing information regarding the plants, services, and other products offered through the gardenUP Site, gardenUP cannot insure against pricing errors. In the event a plant, service, or other product is listed at an incorrect price due to typographical error, error in pricing information received from gardenUP’s plant growers or suppliers, or other error as determined by gardenUP in its sole discretion, gardenUP reserves the right, in its sole discretion, to not process, cancel or refuse any orders placed for a plant, service, or other product listed at the incorrect price, whether or not the order has been confirmed and your credit or debit card (or other payment account approved by gardenUP) has been charged. In the event this occurs, gardenUP will notify you by email or telephone and will either not charge
you or, to the extent your credit or debit card (or other payment account) has already been charged, issue a credit to your credit or debit card (or other payment account) in the amount of the applicable charge within thirty (30) business days.
We reserve the right, at our sole discretion, to refuse to accept or cancel any order for any reason. Your account may also be restricted or terminated for any reason, at our sole discretion. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department, or site conditions that prevent installation of the plants ordered or for the quoted estimate. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit or debit card (or other payment account) has been charged, we will issue a credit to your credit or debit card (or other payment account) in the amount of the charge.
gardenUP reserves the right, at our sole discretion, to substitute substantially similar plants to those purchased by you in the event gardenUP is unable to procure sufficient quantities of the plant you initially selected to fulfill your order. In cases where we make such substitutions, we will provide you with reasonable advance notice (by telephone, email or other method selected by gardenUP) and the opportunity to cancel your order with respect to the substituted plants.
In order to provide you with an estimate for plants and related garden services, you will need to provide us with information about the site of your garden. We rely on you to provide an accurate description of your garden site so we can properly estimate the number and variety of plants required and the effort involved in installing the garden. By placing an order and submitting descriptions of your garden site (e.g., shape, type, size, weather and setting) you represent and warrant that the information you have provided regarding your garden site is accurate and complete. We are not responsible for incomplete or inaccurate descriptions submitted by you. We reserve the right to cancel your order and/or revise our initial estimate based on our good faith judgment or the good faith judgment of our third party installation partners (“Installation Partners”) (a) that the information you provided was insufficient to provide an accurate estimate or (b) that the conditions and requirements of your garden site prevent us or our third party installers from completing the installation of the ordered plants without unreasonable effort or expense, either within the initial estimate we provided or at all. If, during the course of performing an installation, we or an Installation Partner discover site conditions, such as soil or rock conditions or landscape grading, that prevent us or an Installation Partner from completing the installation, we will inform you of such conditions and provide you with an opportunity to accept or reject the plants that have been installed. If you accept the plants that have been installed, you will be charged (a) only for the plants that were installed and (b) the related installation services that were rendered in connection with your gardenUP order. If you reject the plants that have been installed, we will have an Installation Partner remove them on your behalf with no charge to you. .
gardenUP only sells and provides for the design of your garden and the selection delivery, and installation of plants. We do not sell stone, edging, mulch, irrigation or other products s or provide installation services. . If you are in need of such goods or services, ask us, and we may be able to recommend a professional in your area who can help.
Pictures associated with each design are good faith representations of the finished garden. However, each image represents plants at maturity and a specific site that may not match the conditions for your garden. Therefore, while your completed gardenUP garden site will be ‘inspired by’ our designs, you acknowledge and agree that, because the dimensions, soil, grading, moisture, lighting and other conditions are unique to each garden, your garden will not exactly match the design pictures.
YOU HEREBY WAIVE AND RELEASE gardenUP AND ITS AFFILIATES AND THEIR RESPECTIVE MEMBERS, MANAGERS, SHAREHOLDERS, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS AND REPRESENTATIVES FROM ANY AND ALL INJURIES, LIABILITIES, DAMAGES, CLAIMS AND RIGHTS OF ANY NATURE WHATSOEVER ARISING FROM ANY ACT OR OMISSION OF THE INSTALLATION PARTNERS IN CONNECTION WITH THE INSTALLATION SERVICES AND COMPLIANCE BY THE INSTALLATION PARTNERS WITH APPLICABLE LAW.
gardenUP warrants plants to be true to name and in healthy growing condition when installed. Once installed, it is the responsibility of the owner to properly care for the plants. We warrant plants purchased through gardenUP (a) for thirty (30) days from the date of installation; or (b) sixty (60) days from the date of installation in the event the plant is installed at a site with a pre-existing and properly functioning irrigation system that services the plants. gardenUP will replace plants once during the foregoing warranty periods should the plants die. If you receive garden maintenance services under an agreement procured through our installation or maintenance partners, we warrant the plants for the term of the maintenance agreement, without limitation on replacement.
gardenUP assumes no liability for plants killed or damaged by pests, insect infestation, abnormal weather conditions, or other conditions beyond our control, nor will we replace plants experiencing “seasonal die-back” when pruning and proper care will restore them to health. Moving landscape plants from their original location voids this limited warranty.
FOR A PARTICULAR PURPOSE, QUALITY OF INFORMATION, QUIET ENJOYMENT, AND TITLE/NON-INFRINGEMENT. COMPANY DOES NOT WARRANT THE ACCURACY, COMPLETENESS OR TIMELINESS OF THE INFORMATION OBTAINED THROUGH THE SITE.
YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THIS SITE, SITE-RELATED SERVICES, AND LINKED WEBSITES. gardenUP DOES NOT WARRANT THAT FILES AVAILABLE FOR DOWNLOAD WILL BE FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER DESTRUCTIVE PROGRAMMING. YOU ARE RESPONSIBLE FOR IMPLEMENTING PROCEDURES SUFFICIENT TO SATISFY YOUR NEEDS FOR DATA BACK UP AND SECURITY.
damages), and must follow these Terms of Service and the Terms of Service as a court would. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to gardenUP at the address set forth below in Section 11 of this Agreement. The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes.
The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. In addition, you and gardenUP each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. You and gardenUP both agree that you or gardenUP may bring suit in court to enjoin infringement or other misuse of intellectual property rights.
YOU AND gardenUP AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING
FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES,
CONTENT OR INFORMATION CONTAINED WITHIN THE SITE, ANY LINKED WEBSITE, AND/OR ANY PLANTS, PRODUCTS, OR SERVICES YOU PURCHASE
THROUGH THE SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. TO THE EXTENT ANY ASPECTS OF THE FOREGOING LIMITATIONS OF LIABILITY ARE NOT ENFORCEABLE, THE MAXIMUM LIABILITY OF COMPANY TO YOU WITH RESPECT TO YOUR USE OF THIS SITE OR gardenUP PRODUCTS AND SERVICES YOU PURCHASE THROUGH THE SITE IS FIVE HUNDRED DOLLARS ($500).